Privacy & Terms
We take your privacy — and your guests' privacy — seriously. Here's everything you need to know about how we handle data.
- Last updated June 1, 2026
- SOC 2 Type II
- PCI-compliant payments
Last updated: June 1, 2026
1.Introduction
mBlaze Inc. ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when restaurants use our AI phone answering platform and when guests call a restaurant powered by mBlaze.
2.Information We Collect
Restaurant account information
- Contact information (name, email, phone number)
- Account credentials
- Billing and payment information
- Business information (restaurant name, locations, menu, hours)
Call & order data
- Call recordings and transcripts
- Order details and reservation information
- Caller phone numbers and guest preferences (for guest memory features)
- Device, browser, and usage information on our dashboard
3.How We Use Your Information
We use the collected information to answer calls, take orders and reservations, sync data to your POS, improve our services, process transactions, communicate with you, ensure security, and comply with legal obligations. Payment card details captured during phone payments are processed by secure, PCI-compliant payment processors and are never stored as plain text.
4.Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Call recordings are retained for 90 days by default, unless you configure a different retention period.
5.Your Rights
Depending on your location, you may have rights including: access to your data, rectification, erasure, data portability, and the right to withdraw consent. Contact us to exercise these rights.
6.Contact Us
For privacy-related inquiries, contact our Data Protection Officer at privacy@mblaze.com.