Everything a great phone host does. None of the hold music.
mBlaze learns your menu, your hours, and your way of doing things — then answers every call like your most reliable employee. Here's everything it handles.
Every call answered. Even fifty at once.
mBlaze picks up on the first ring, every time — lunch rush, Friday night, holidays. There's no queue and no hold music, because every caller gets their own line. Your phone simply stops being a bottleneck.
- 24/7 availability — nights, weekends, holidays
- Unlimited simultaneous calls, zero queue
- Instant pickup, no hold music ever
Friday · 7:02 PM
3 calls, answered at oncePickup · 2× wraps, fries
Line 1 · answering
Reservation · table for 4, Sat
Line 2 · answering
“Are you open on Monday?”
Line 3 · answering
Orders taken the way your best server would.
Extra cheese, no onions, half-and-half toppings, combos — mBlaze knows your full menu with every modifier. It confirms the order back to the guest and lands the upsell your team forgets on a busy night.
- Every item, size, and modifier on your menu
- Suggests sides and drinks at the right moment
- Reads the order back before it's final
Tables booked while your host works the door.
Party size, time, special requests — captured on the call and synced straight to OpenTable. Walk-in rush? mBlaze quotes accurate waits and manages the waitlist, so the host stand never has to choose between the door and the phone.
- Reservations booked entirely over the phone
- Synced to OpenTable automatically
- Waitlist quotes and updates handled too
New reservation
Table for 4 · Saturday 7:30 PM
Window seat requested · SMS confirmation sent
Synced to OpenTablePayment taken securely, right on the call.
Guests pay when they order, so pickup is grab-and-go and abandoned orders stop costing you food. Card details are processed securely — never repeated aloud, never written on a sticky note.
- Secure card capture during the call
- Prepaid pickups mean grab-and-go service
- No-shows stop costing you food
Order #1042 · $36.80
PaidVisa ···· 4242 · Pickup at 6:45 PM
Processed securely on the call — no card numbers on paper.
Remembers your regulars by name.
When a repeat guest calls, mBlaze recognizes the number and remembers the usual. "The same large Margherita as last time?" is the kind of service that used to take years of the same person answering the phone.
- Recognizes repeat callers instantly
- Recalls past orders and preferences
- Personal service at any call volume
Fluent in 30+ languages. Switches mid-call.
The moment a guest switches to Spanish, Mandarin, or Hindi, mBlaze follows — naturally, without missing a beat. Every guest orders comfortably, and you never lose a ticket to a language barrier.
- 30+ languages, spoken naturally
- Detects and switches mid-conversation
- No order lost to a language barrier
Every order confirmed by text.
After each call, the guest gets an SMS or WhatsApp message with their order, total, and pickup time — plus your address. Fewer "where's my order?" calls, and a direct line back to your restaurant.
- Order, total, and pickup time in one message
- SMS or WhatsApp — whichever the guest uses
- Cuts repeat “is it ready yet?” calls
Bella's Kitchen via mBlaze
WhatsApp · just now
Order confirmed! 2× Chicken Shawarma Wrap, 1× Large Fries, 2× Coke — $32.40 paid. Ready for pickup at 6:45 PM. 📍 123 Main St.
Your phone line, finally measurable.
The dashboard shows live calls, full transcripts, orders placed, and revenue recovered — per location, in real time. Know your peak call hours, your average ticket, and exactly what the phone is earning you.
- Live call monitoring with full transcripts
- Revenue recovered and ticket-size analytics
- Per-location reporting for multi-unit groups
0
Calls answered
0
Orders taken
$0
Revenue today
Call volume · today
Peak 8 PM · $612Recent calls
Pickup order · 2× wraps, fries, 2× Coke
Live now · $32.40
Reservation · Table for 4, Sat 7:30 PM
9 min ago · synced to OpenTable
“Do you have gluten-free options?”
14 min ago · answered
of calls answered, 24/7
average time to pick up
languages spoken fluently