Four steps. Less than a day.
Most restaurants go from first hello to fully live before the next dinner service — without touching their phone system.
- ~15 min
Share your menu & hours
Send us your menu, hours, and the questions guests always ask. If you're on Toast, Square, or Clover, we pull your menu straight from your POS — modifiers, combos, and all.
- ~2 hours
We build and test your agent
We train your agent on every item, size, and modifier, plus your tone and policies. Then you call it yourself — order, push back, change your mind — and we tweak anything you don't love.
- ~5 min
Forward your number
Keep the number on your window, your menus, and Google. One call-forwarding change at your carrier — no new hardware, no IT project, nothing installed in the restaurant.
- Same day
You're live
From sign-up to answering real calls in under 24 hours. From the first ring, every call is picked up, every order lands in your POS, and every guest gets a text confirmation.
Anatomy of a call
From “hello” to a ticket in your POS in about ninety seconds. Here's the play-by-play, every single time the phone rings.
Greets the guest
Picks up before the second ring with your restaurant's name and greeting — never a hold, even with ten calls at once.
Understands the intent
Order, reservation, "are you open?", or something else — it figures out what the guest needs and adapts mid-sentence.
Takes the order or booking
Walks through items and modifiers, suggests the right add-on, or books the table — party size, time, and requests.
Confirms everything back
Reads the full order and total back to the guest before finalizing, so nothing reaches the kitchen wrong.
Syncs to your POS
The ticket appears in Toast, Square, Clover, SpotOn, Aloha, or Olo like any other order — no tablet, no re-keying.
Texts a confirmation
The guest gets an SMS or WhatsApp with their items, total, and pickup time — fewer "where's my order?" calls.
When a call needs a human, it gets one
AI handles the routine. Your team handles what matters. mBlaze knows the difference — because you set the rules.
Live transfer, with context
Complaints, big catering inquiries, or anything you choose — mBlaze hands the call to your team mid-conversation, with everything said so far attached.
Messages captured, never lost
If your team can't pick up a transfer, the caller's message and callback number are captured and sent to you instantly. No voicemail black hole.
Your escalation rules
You decide what the AI handles and what always goes to a human — per location, per time of day. Change the rules whenever you like.